Terms of service

This website is operated by One Diamond UK. Throughout the site, the terms “we”, “us” and
“our” refer to One Diamond UK. We provide this website and our services — including all
information, tools, and products available here — on the condition that you accept these
Terms & Conditions.
By visiting our site or purchasing from us, you are using our “Service” and agree to be bound
by these Terms & Conditions, including additional policies and guidelines referenced here or
linked from our site. These Terms apply to all users, including browsers, customers, vendors,
merchants, and content contributors.
Please read them carefully before using our website. If you do not agree, you should not
continue to use our site or services.
Any new features or tools added to our store will also be covered by these Terms. You can
review the latest version at any time on this page. We may update these Terms from time to
time by posting changes here, and your continued use of the site means you accept those
updates.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that
allows us to sell our jewellery online.

Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years old (the age of legal
majority in the UK) or that you have given consent for any of your minor dependents to use
this site.
You may not use our products for unlawful purposes or in violation of UK law. You must not
transmit harmful code such as viruses or malware. Any breach of these Terms may result in
an immediate suspension of your access to our services.

General Conditions
We reserve the right to refuse service to anyone, at any time, for legitimate reasons.
You understand that your information (excluding payment card data) may be transferred
across networks in unencrypted form, including adjustments to meet technical requirements.
Card details are always encrypted during transmission.
You may not reproduce, sell, or exploit any part of our Service without our prior written
consent.

Accuracy and Timeliness of Information
We do our best to ensure the accuracy of the information provided on our website. However,
we cannot guarantee that all details will always be up to date or error-free. The content on
this site is intended for general guidance only and should not be the sole basis for making
decisions.
Some information may be historical and provided for reference. We may update content at
any time but are not obliged to do so. It is your responsibility to check our site for updates.

Changes to Services and Prices
Our prices may change without prior notice.
We may also update or discontinue parts of our Service, including product ranges, at any
time. We are not liable for any price changes or interruptions to the Service.

Products and Services
Some of our jewellery may be available only online, with limited quantities. Such items are
subject to our Returns Policy.
We make every effort to display our products accurately, but we cannot guarantee that your
device’s display will reflect colours or finishes perfectly.
We may restrict sales by location or limit product quantities at our discretion. We also
reserve the right to discontinue items or collections without notice.
We cannot guarantee that every product or service will meet individual expectations, though
we stand by the quality of our craftsmanship.

Billing and Account Accuracy
We reserve the right to decline or cancel any order at our discretion. Restrictions may apply,
such as limits on orders from the same household, account, or payment card. If we make
changes to an order, we will try to notify you using the contact details provided.
You agree to provide accurate and current billing, shipping, and contact details. It is your
responsibility to update your account information so we can complete your transactions.
For more details, please see our Returns Policy.

Optional Tools
We may provide access to third-party tools which we do not monitor or control. These are
offered “as is” and without warranty.
Your use of such tools is at your own discretion, and you should ensure you are comfortable
with the terms of those third parties. Future features or services we add will also be subject
to these Terms.

Third-Party Links
Our site may include content or links to third-party websites. We are not responsible for the
content, policies, or practices of those websites.
We are not liable for any harm or damages caused by transactions with third parties. Please
review their terms and policies before engaging with them.

User Comments and Submissions
If you submit feedback, ideas, or other materials (with or without request from us), you agree
that we may use them without restriction, including editing, publishing, or distributing them.
We are not obliged to:
1. Keep submissions confidential,
2. Compensate you for submissions, or
3. Respond to every submission.
We may monitor or remove content we consider offensive, unlawful, or in breach of rights.
You are solely responsible for your submissions.

Personal Information
Any personal information you provide is handled in line with our Privacy Policy.

Errors and Omissions
Occasionally, there may be errors or omissions on our site — for example in product details,
pricing, promotions, shipping charges, or availability. We reserve the right to correct such
errors and update information, including after an order has been placed.
We are not obliged to update information unless required by law.

Prohibited Uses
You may not use our website or its content:
For unlawful activities
To solicit illegal acts
To breach intellectual property rights
To harass, abuse, or discriminate
To spread false or misleading information
To upload malicious code
To spam, phish, or scrape data
To interfere with website security
Violation of these rules may lead to termination of your access.

Disclaimer of Warranties and Liability
We do not guarantee that our website will always be uninterrupted, error-free, or secure.
All products and services are provided “as is” without warranties of any kind, unless
expressly stated.
To the fullest extent permitted by UK law, One Diamond UK and its affiliates are not liable for
indirect or consequential losses, including lost profits, revenue, or data. Our liability is limited
to the amount you paid for the product.

Indemnification
You agree to indemnify and hold harmless One Diamond UK, our staff, partners, and
affiliates from any claims arising from your breach of these Terms or violation of any law or
third-party rights.

Severability
If any part of these Terms is found unlawful or unenforceable, the remaining provisions will
continue to apply in full.

Termination
These Terms remain effective until ended by either you or us. You may terminate by stopping
the use of our services.
We may terminate this agreement if you fail to comply with any Terms, and you will remain
liable for any outstanding amounts up to the termination date.

Entire Agreement
These Terms, along with any policies published on our website, represent the full agreement
between you and One Diamond UK. They override any previous agreements or
understandings.

Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject
to the exclusive jurisdiction of the English courts.

Changes to Terms
You can view the most up-to-date version of our Terms on this page.
We may update or replace parts of these Terms at any time by posting changes here. Your
continued use of the site after updates indicates your acceptance.

Contact Information
Questions about these Terms & Conditions should be sent to:
One Diamond UK
London, United Kingdom
Email: sales@theonediamonds.co.uk