Privacy policy

This Privacy Policy explains how One Diamond (the “Site”, “we”, or “us”) collects, uses, and
safeguards your personal information whenever you browse, interact with, or make a
purchase from our website.

Collecting Personal Information
When you visit our website, we automatically gather details about your device, how you use
the Site, and information needed to process your purchases. If you contact us for customer
care, we may collect additional details to assist you.
In this Privacy Policy, “Personal Information” means any data that could identify you as an
individual. Below we explain the types of information collected, why we collect it, and how it
is used.

Device Information
Examples collected: browser type, IP address, time zone, cookie data, pages or products
viewed, search terms, and how you interact with the Site.
Purpose: to ensure the Site loads correctly, and to analyse how visitors use it so we can
improve your experience.
Source: collected automatically using cookies, log files, pixels, and similar technologies.
Disclosure: shared with our service providers, including Shopify and CRM partners, to
support site performance.

Order Information
Examples collected: name, billing and shipping address, payment details (such as card
numbers), email, and phone number.
Purpose: to process and deliver your order, provide invoices and order confirmations,
communicate with you, check for fraud or suspicious activity, and—if you choose—to send
you updates or marketing messages.
Source: collected directly from you.
Disclosure: shared with Shopify (our e-commerce platform) to complete your purchase
securely.

Customer Support Information
Examples collected: information you provide during enquiries, similar to order details.
Purpose: to respond to your questions and provide aftercare support.
Source: collected directly from you.
Disclosure: shared with Shopify and other service providers where necessary.

Minors
Our Site is intended for users aged 18 and above. We do not knowingly collect personal data
from anyone under 18. If you believe your child has shared personal information with us,
please contact us so we can remove it.

Sharing Personal Information
We only share your information with third-party providers where it is necessary to deliver our
services, such as payment processing, shipping, or advertising.
Shopify: powers our online store. Learn more here.
We may also share data if required to comply with legal obligations, court orders, or
regulatory requests, or to protect our rights.

Behavioural Advertising
We use your personal data to provide targeted advertising and marketing that may be
relevant to you.
Google Analytics: helps us understand how customers interact with our Site. Learn more:
Google Privacy. Opt out here: Google opt-out.
We may share details of your browsing or purchases with advertising partners to deliver
personalised ads. This sometimes involves cookies or similar tracking tools.
Opt out of targeted ads:
Facebook
Google
Bing
You can also manage ad preferences via the Digital Advertising Alliance.

Using Personal Information
Your information is used to:
Offer products for sale
Process payments
Ship and fulfil orders
Provide invoices and confirmations
Keep you informed about new products, services, and offers (if you have consented).

Lawful Basis
If you are based in the EEA, we process your information under GDPR on the following
bases:
Your consent
To perform our contract with you
Compliance with legal duties
Protecting vital interests
Acting in the public interest
Legitimate business interests, provided they do not override your rights.

Retention
We keep your personal data for as long as required to provide our services or comply with
legal obligations. You may request deletion of your information at any time (see Your Rights).

Automatic Decision-Making
We do not carry out decision-making based solely on automated systems that could have a
legal or significant effect on you.
Shopify may use limited automated systems (e.g. temporary fraud detection lists for failed
transactions), but these are short-term and designed to protect both you and us.

Your Rights (GDPR)
If you live in the EEA, you have the right to:
Access the personal information we hold about you
Request correction or updates
Ask for deletion of your data
Request data transfer to another service
You can exercise these rights by contacting us using the details below.
Please note: your information may be processed initially in the UK or Ireland, then
transferred securely to other countries (e.g. Canada, USA) for storage and processing. For
more on Shopify’s compliance, see their GDPR Whitepaper.

Cookies
Cookies are small files stored on your device to make browsing easier. They help remember
your preferences, support secure login, and track site performance.
We use:
Essential cookies (for shopping cart, checkout, login)
Performance cookies (to track site use and improve services)
Advertising cookies (for personalised ads)
You can control cookies via your browser settings. Blocking cookies may affect how the Site
functions. Learn more at allaboutcookies.org.

Do Not Track
At present, there is no universal standard for “Do Not Track” signals. As such, our Site does
not alter its data use when a browser sends this type of request.

Changes
We may update this Privacy Policy occasionally to reflect changes in law, our practices, or
operational needs. Updates will be posted here, and continued use of the Site will be
considered acceptance of these changes.