Refund policy

Returns
We offer a 30-day return window. This means you have up to 30 days from the date you
receive your jewellery to request a return.
To qualify, items must be in their original condition: unworn, unused, with all tags intact, and
returned in the original packaging. Proof of purchase (such as your receipt or order
confirmation) is required.
To begin a return, please contact us at [insert One Diamond email]. Once your request is
approved, we will provide a return shipping label and instructions for sending the item back.
Please note: items sent without prior approval will not be accepted.
For any questions about returns, you can always reach us at sales@theonediamonds.co.uk.

Damages and Issues
We kindly ask you to inspect your order on arrival. If you notice a fault, damage, or that the
wrong item has been sent, please get in touch with us straight away so we can assess the problem and resolve it promptly.

Exceptions / Non-Returnable Items
Some products cannot be returned. This includes bespoke or customised jewellery (such as
personalised pieces or special orders).
Please also note: we are unable to accept returns on sale items or gift cards. If you’re
unsure about a specific product, feel free to contact us before making your purchase.

Exchanges
If you’d like to exchange an item, the quickest option is to return the original piece. Once
your return has been processed, you can place a new order for your preferred item.

Refunds
As soon as your returned item has been received and inspected, we will notify you of the
outcome. If your refund is approved, it will be issued to your original payment method
automatically.
Please be aware that your bank or card provider may take several working days to process
and clear the refund to your account